FAQS - Frequently Asked Questions:

1. Do you have in-stock items for sale?  Yes - we have a selection of exotic leather products which you may purchase from our online store. 
   >CLICK HERE TO SHOP ONLINE<
   
   
2. What if you don't have my size in your online store - or if I want a different color, etc - How do I place a custom order?  Please call us!  Tellephone: 954-873-1957.  We might just have what you are looking for!  Our online store has a selection of our in-stock items, but we have much more in stock than we have the time to list.  If the item that you want needs to be custom ordered, the best way is a telephone call.
   
   
3. Is a deposit required for special orders?  Yes - You will be asked for a 50% deposit for all special custom orders before the work can begin.  Custom order deposits are non-refundable.  The balance is due when the item is finished and before it is shipped to you.   
    
4. Can you copy something that I have or have seen? Yes, but it will not really be an exact copy.  You will need to send us the actual wallet, purse, etc - or at least e-mail a few good pictures. We will make a similar item, probably with a few improvements & differences.  It will, no doubt, be better than the one you have us copy!
   
   
5. What is your standard production time from the time you receive my order?  The time required to complete your custom project depends upon the month of the year & the product.  The summer is a slow time and so your item will be finished faster - possibly in 2 weeks.  October through December is a very busy time.  If you need something to finished in time for Christmas, please allow at least one month - possibly longer.  Boat shoes take the longest, as we are already backordered.  Generally speaking - the smaller the item, the faster your order will be ready.
   
   
6. What if I need something finished faster?  Please remember, all of our items are all handcrafted - this is not a supermarket!  There will be an additional charge for being placed ahead of other customers.  Our best advice - don't wait until it is too late - because then it may very well be just too late!
   
   
7. How do you ship?  We ship by USPS or FedEx.   In-stock items ordered from our online store ship by USPS Priority Mail within 24 hours and take 2 to 3 days to arrive at your house.  If you wish to have overnight shipping, please call us instead of ordering online for FedEx overnight shipping.
   
   
8. What is the best way to contact you?  If you have any questions about any of our products or about special orders, please call.  You may also e-mail - but we are usually too busy to monitor the computer, and we just answer e-mails once a day.  If you really need a fast answer, please call.  9:00AM EST - 9:00PM EST Monday - Friday,  & 9:00 AM - 5:00PM EST on Saturdays -  Telephone:  954-873-1957.  If the line is busy, please leave a message.  We will return your call that day, or the next morning.
   
   
9. What is your refund policy?  We strive for 100% customer satisfaction.  We will be glad to answer your questions BEFORE you buy anything online or over the telephone.  Please be aware that colors may appear differently from one computer monitor to another.  We will be glad to send a swatch of a color to make sure that you are getting the color that you want.  Our website pictures are large so that our customers can really see what the item looks like.  We will be glad to e-mail additional pictures to you.  If you are not happy with your item, please call us first before shipping anything back.  Items must be returned within 7 days.  Returned items may not have been worn or used.  If the item is returned to us AS NEW - not worn, used, or damaged in any way - we will provide you a refund of the full purchase price (not the shipping).  We reserve the right to refuse to refund any item that is not returned to us AS NEW.
   
   PLEASE NOTE:  There are NO REFUNDS ON CUSTOM ORDERS made specifically for a customer.  Also, there are NO REFUNDS ON BELTS.  Please refer to the sizing & ordering details regarding belts.  Be sure of your size before you order!  >CLICK HERE for belt sizing info.<
   
   
10. Do you make private label products?  Yes,  we will make exotic leather products for your company - in large or small quantities.  Please contact us by telephone: 954-873-1957 or e-mail:  sales@alligatorjakes.com
    
    
11. Do you ship internationally?  Due to US Fish & Wildlife rules, custom fees, & higher shipping fees, etc.   INTERNATIONAL PURCHASES are not permitted from our online store.  Please e-mail us for all international sales.   Our e-mail:  sales@alligatorjakes.com

 

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INTERESTING ALLIGATOR FACTS!

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•	Alligator or the American alligator, is the only species from the Subfamily Alligatoridae native to the United States found in the Order of Crocodylia and Family of Crocododylidae where 25 modern day crocodilians are found around the world.
•	Alligators (Alligator Mississippiensis) are not endangered. Alligators were completely removed from the threatened list in 1987. The alligator is one of a handful of animals that has recovered from endangered status.
•	Alligator meat and items made from alligator leather are legal to buy, and are carefully regulated and monitored by state and federal wildlife officials.
•	Alligators are found in the wild (marshes, swamps, rivers and lakes) and also found in ditches, neighborhoods, canals, roadways, golf courses, ponds and sometimes in swimming pools.
•	Alligators can live up to 60 years in captivity; however, alligators rarely live past 50 years in the wild.
•	Male alligators can grow up to 14 feet; female alligators rarely get past 10 feet.