CUSTOMER SERVICE

Shipping & DeliveryMost online orders will be shipped within 24 hours Monday to Friday via USPS Priority Mail.  All ONLINE prices include USPS shipping and inusurance.  If you choose to place your order over the telephone,  USPS Express or FedEx Ground or Express services are available, with shipping fees according to your zipcode. 

Returns & Replacements - Your coomplete satisfaction is guarnteed.  If you are not happy with your purchase, we will gladly offer you a refund or exchange. NO RESTOCKING FEES!   Please return the unworn item within 7 days to Alligator Jake's, Inc. 381 Dayton Blvd, Melbourne, FL 32904.   PLEASE - Include a copy of your packing slip in the box, complete with your instructions -   Ex.  "Please refund", or "Please exchange this item for....."  If you wish, you may call 954-873-1957 or e-mail us at sales@alligatorjakes.com  Thank you very much!

OrderingDue to US Fish and Wildlife and Custom fees and requirements, international orders will not be accepted through our online store.  

PLEASE NOTE:  Only USA orders will be honored.  Orders originating outside of the USA will be canceled. 

Payment, Pricing & Promotions - All ONLINE prices include USPS shipping and inusurance.  These prices are only offered in our ONLINE STORE.   Prices for orders placed over the telephone will differ.  

Viewing Orders - Please e-mail us at sales@alligatorjakes.com or call us if you have any questions about your online order.  Please call 954-873-1957  9AM to 5PM  EST.

 

Privacy & Security - Ostrich Alligator Market online store is a SSL secure site.  Our risk controls are set to full match.  Credit card purchases will only be confirmed if the correct billing address, zip code and the correct credit card expiration date and security code are entered.  IMPORTANT:  If you enter a different shipping address than your billing address, your order will be delayed or canceled.  Further validation will be required to verify that the sale was authorized. 

 

The personally identifiable information that you provide to us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. We also use Pixel Tags to collect additional information regarding your browsing experience. This information will be used to make our future marketing efforts more efficient and to provide you with a more relevant and timely brand and shopping experience. This information may also be shared with our third party service providers that assist us with our marketing efforts and with other marketers whose products or services we feel may be of interest to you. If you prefer that we do not share your name and address with other marketers, please email us at sales@alligatorjakes.com.